Privacy Policy

Last updated: 15 April 2026

Memo AI is an internal tool built for Memo Fashion Limited staff. This policy explains what data we collect, how it is used and your rights under UK GDPR.

1. Who we are

Memo AI is operated by Memo Fashion Limited, a UK-registered company. The platform is maintained by the Memo Internal Software Development Team.

2. Data we collect

  • Account data: Your name, work email, role, and authentication credentials.
  • Chat history: Messages you send and AI responses, linked to your account so you can resume conversations.
  • Uploaded files: Documents, images and spreadsheets you attach. These are processed in memory to generate the AI response and are not stored permanently.
  • Usage metadata: Daily message counts (used for rate limiting). No tracking pixels, no third-party analytics scripts.

3. How we use your data

Your data is used solely to operate Memo AI for you and other authorised staff. It is never sold, shared with advertisers, or used to train external models. Chat history is stored so you can return to previous conversations.

4. Temporary chat mode

When you use Temporary chat, messages are not saved anywhere — not in the database, not in logs, not in backups. They exist only in your open browser session. Closing the chat erases it permanently.

5. Your rights under UK GDPR

You have the right to access, correct, export or delete your personal data at any time. To exercise any of these rights, contact the Memo Internal Software Development Team using the contact form.

6. Retention

Chat history is retained for as long as your account is active. You can manually delete any individual conversation from the sidebar at any time. Deleted conversations are removed permanently from the database.

7. Security

All data is transmitted over HTTPS and stored in encrypted form. Authentication uses industry-standard secure cookies. Access to backend systems is restricted to authorised maintainers.

8. Changes to this policy

We may update this policy from time to time. Significant changes will be announced inside the app. The "last updated" date at the top reflects the most recent revision.